Coronavirus (COVID-19) update
Updated February 16, 2021
The health and safety of our customers is very important to us, so as you plan your future travels, we recommend that you follow the health and travel advice of your country’s national government as well as that of the national governments of any countries you are interested in visiting.
For the moment, non-essential travel in Europe for third country citizens is not possible and many borders remained closed for tourism.
Information for customers who are interested in planning a trip
It is great to hear that some of you are beginning to think beyond this time and have already started planning your next Eurail trips. We encourage you to continue dreaming and planning, but advise you to wait until 4 weeks prior to your trip's start date before you buy your Eurail Pass (or choose a Pass without a pre-determined start date so you'll give yourself 11 months of flexibility). This will ensure that you're able to decide whether you are able to travel safely before you confirm your plans.
Until that time, you can get inspired by our suggested itineraries, or plan out your perfect route.
Exchange and Refund Policies
To support our travelers in adjusting their plans, we have expanded our exchange and refund policies and extended our travel validities. Our customer service team is doing their very best to respond to your questions in a timely manner, and we thank you in advance for your patience. We are giving first priority to the travelers who planned to start their trips the soonest. We will continue to assess and update our policies regarding our Passes as needed.
If you have purchased your Pass from another website or directly from a rail carrier at a train station, please contact the seller directly for the fastest response time.
Information for customers who have purchased a Pass, but have not yet traveled
The normal deadline for exchanging or returning your Pass has been extended, so you can request an exchange or refund up until September 1st, 2021 if you purchased your Pass on or after June 1st, 2019 and before April 1st, 2020.
Postponing your trip
If you have purchased a Pass but have not yet started traveling, the following conditions apply:
- All travelers who purchased their Passes on or after June 1st, 2019 and before April 1st, 2020 are automatically entitled to a validity extension (Passes without an activation date) or a Pass exchange (Passes with an activation date).
- Travelers who purchased their Passes before June 1st, 2019 will have their cases individually assessed by our customer service team.
If you have a Pass that does not have an activation date and meets the conditions above, your Pass will automatically have an additional 12 months added to the original 11 months overall validity. You do not need to do anything else and may activate your Pass up to 12 months after the "Must be activated before" date on your Pass at a train station in Europe.
If your Pass does have an activation date, a Pass exchange will be required. When you are certain of your new travel plans, get in touch with our customer service team by September 1st, 2021 to process your Pass Exchange. Your replacement Pass will allow you to start traveling within 11 months of your exchange date. Please keep in mind a Pass exchange takes at least 3 weeks.
If you are not yet sure whether you will need to postpone your trip, you can assess the situation at a later time and this policy will still apply to you.
Canceling your trip
We are suspending our normal cancellation policy for travelers who are affected by Coronavirus.
If you have already purchased a Pass but have not yet started traveling, the following new conditions for cancellation apply:
- If you purchased a full-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to a 100% refund (normally 85% refundable).
- If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable).
To request your refund or Pass exchange, please contact customer service before September 1st, 2021.
Please be aware we are currently prioritizing customers whose plans are immediately affected.
Information for customers whose trips were interrupted
To support customers whose trips were interrupted (commenced their journey prior to March 20th, 2020) and had to change their plans, the following conditions apply:
- 3 or 4 day Passes: If you have used 2 or less travel days we will offer you an exchange for the same Pass you purchased (no exchange fees).
- All other Passes: if you have used 4 or less travel days, we will offer you an exchange for the same Pass you purchased (no exchange fees).
There are no immediate steps you must take to claim your Pass exchange. When you are certain of your new travel plans, get in touch with our customer service team to arrange your Pass exchange. You can request your exchange until September 1, 2021. If you purchased Pass Protection with your original order, this will be included with your replacement Pass.
Important information: your Pass and Travel Diary are required when you exchange your Pass for showing how many Travel Days you used. Please keep them safe as an exchange is not possible without them.
If your personal situation is not covered by the above, please be reassured that we are here to help.