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Eurail Aid Offices

In case you need assistance with your Eurail Pass once you're in Europe, you can visit an international ticket office that's listed as a Eurail aid office. These offices are located at major train stations, and their staff will be able to help you with any Eurail related questions. If there is no aid office listed for the country where you travel, you can visit the international ticket window at larger stations. Unfortunately you can't reach the aid offices by phone.

 

Please note that there is a different selection of Aid Offices for German Rail Pass holders. You can find them at the bottom of the page.

Austria

  • Innsbruck

 

Innsbruck Hauptbahnhof: ÖBB Lounge


Monday – Friday: 5:45am – 9:40pm

Saturday – Sunday: 6:15am – 9:40pm
 

  • Salzburg

 

Salzburg Hauptbahnhof: ÖBB Lounge
 

Monday – Friday: 5:45am – 10:00pm

Saturday – Sunday: 6:30am – 10:00pm
 

  • Vienna

 

Wien Hauptbahnhof: ÖBB Lounge

 

Monday – Sunday: 6:00am – 11:30pm

Belgium

  • Brussels

 

Gare de Bruxelles-Midi: Departure Today Zone
 

Monday – Sunday: 6:00am – 9:00pm

Bosnia-Herzegovina

  • Banja Luka

 

Banja Luka Central Railway Station
 

Monday – Sunday:
5:30am – 10:00pm

 

  • Sarajevo

 

Sarajevo Railway Station

 

Monday – Sunday:
06:00am – 06:00pm

Bulgaria

  • Sofia

 

Sofia Central Railway Station: International ticket office


Monday – Sunday:
7:30am – 7:00pm 

Croatia

  • Zagreb

 

Zagreb Glavi kolodvor (main railway station)


Monday – Sunday:
6:00am – 9:00pm

Czech Republic

  • Prague

 

Praha hlavní nádrazí: International booking offices


Monday – Sunday:
03:20am – 05:45am;

06:00am – 10:30am;

11:00am – 2:15pm

2:30pm – 5:00pm;

5:15pm – 8:00pm;

8:30pm– 00:30am

Denmark

  • Copenhagen

 

København H (Copenhagen Central Station)


Monday – Friday:
7:00am – 8:00pm

Saturday – Sunday:

8:00am –  6:00pm

Finland

  • Helsinki

 

Railway station Helsinki


Monday – Friday:
07:30am – 07:00pm

Saturday:

10:00am – 05:00pm

Sunday:

12:00am – 06:00pm 

 

France

  • Marseille

 

Gare de Marseille Saint-Charles

 

Monday – Sunday: 06:00am – 08:00pm

 

  • Nice

 

Thello Boutique Nice

12 avenue Thiers 

 

Monday - Saturday: 07:30am - 06:30pm

 

This boutique will close at the end of the year.

  • Paris

 

Thello Boutique Paris

12 place Louis Armand hall1 Tour l’Horloge

 

Monday - Saturday: 10:00am - 07:30pm

 

This boutique is temporarily closed.

Germany

  • Berlin

 

Berlin Hauptbahnhof: Reisezentrum
 

Monday – Saturday:
7:00am – 10:00pm


Sunday:
8:00am – 10:00pm


Berlin Hauptbahnhof Reisezentrum: EurAide (counter 12)


Monday – Friday:
11:00am – 06:30pm
(in summer extended hours)

Closed January and February
 

  • Cologne

 

Köln Hauptbahnhof: Reisezentrum
 

Monday – Friday:
6:00am – 10:00pm


Saturday – Sunday:
7:00am – 9:00pm
 

  • Dresden

 

Dresden Hauptbahnhof: Reisezentrum


Monday – Friday:
6:00am – 9:00pm

Saturday – Sunday:
7:00am – 9:00pm
 

  • Düsseldorf

 

Düsseldorf Hauptbahnhof: Reisezentrum
 

Monday – Friday:
6:00am – 10:00pm


Saturday - Sunday:
7:00am – 10:00pm

  • Frankfurt

 

Frankfurt Hauptbahnhof: Reisezentrum


Monday – Friday:
6:00am – 10:00pm
(January – March: 7:00am – 9:00pm)

Saturday:
7:00am – 8:00pm

Sunday:
8:00am – 9:00pm

January-March:
7:00am – 9:00pm


Reisezentrum Frankfurt Flughafen Fernbahnhof (Frankfurt Airport long-distance train station)


Monday – Sunday:
6:00am – 9:00pm

 

    Reisezentrum Frankfurt            Flughafen Regiobahnhof 

    (Frankfurt Airport regional train        station)

 

    Monday-Sunday:

    06:00am - 09:00pm

 

  • Hamburg


Hamburg Hauptbahnhof: Reisezentrum
 

Monday – Friday:
6:00am – 9:00pm


Saturday – Sunday:
8:00am – 8:15pm
 

  • Hannover


Hannover Hauptbahnhof: Reisezentrum


Monday – Friday:
6:00am – 9:00pm

Saturday:
7:00am – 9:00pm


Sunday:
8:00am – 9:00pm

  • Heidelberg
     

Heidelberg Hauptbahnof: Reisezentrum


Monday – Friday:
8:00am – 7:00pm


Saturday – Sunday:
10:00am – 6:00pm
 

  • Leipzig


Leipzig Hauptbahnhof: Reisezentrum


Monday – Sunday:
8:00am – 8:00pm

 

  • Munich

 

München Hauptbahnhof: Reisezentrum


Monday – Sunday:
7:00am – 9:00pm

 

München Hauptbahnhof Reisezentrum: EurAide
 

Monday – Friday:
10:00am – 6:00pm
(in summer extended hours)

January and Febuary

Monday – Friday:

08:30am – 01:00pm

 

Reisezentrum Munich Airport (Terminal 1)
 

Monday – Friday:
7:30am – 9:00pm

Saturday – Sunday:
8:30am – 6:30pm
 

  • Stuttgart

 

Stuttgart Hauptbahnhof: Reisezentrum

 

Monday – Friday:
6.00am – 10:00pm


Saturday – Sunday:
7:00am – 10:00pm

Greece

  • Athens
     

Athens Central Station: International tickets window

 

Monday – Friday:
8:00am – 4:00pm

Hungary

  • Budapest

 

Keleti Railway Station, next to platform 9: Business lounge
 

Monday – Sunday:
6:00am – 9.15pm 

Ireland

  • Dublin
     

Connolly Station, Dublin 1: Irish Rail Customer Information Centre
 

Monday – Friday: 9:00am – 5:00pm

  • Belfast
     

Europa Bus Centre, Great Victoria Street, Belfast: NIR Travel


Monday – Friday: 9:00am – 5:00pm

Saturday: 9:00am – 12:30pm  

Italy

  • Bari

 

Stazione Bari Centrale: Trenitalia Ticket Office


Monday – Sunday:
7:30am – 8:00pm

 

  • Bologna


Stazione Bologna Centrale: Trenitalia Ticket Office


Monday – Sunday:
7:00am – 7:30pm

 

Stazione Bologna Centrale:  Agenzie 365

 

Monday – Friday:

9:00am – 5:00pm

 

  • Bolzano

 

Stazione Bolzano: Agenzie 365
 

Monday – Sunday:
8:00am – 8:00pm
 

  • Florence

 

Stazione Firenze SMN: Trenitalia Ticket Office


Monday – Sunday:
7:00am – 8:00pm
 

Stazione Firenze Santa Maria Novella  – Ticketing Hall: Agenzie 365

 

Monday – Sunday:
8:00am – 8:00pm
 

  • Fiumicino Airport

 

Fiumicino Aeroporto railway station: Agenzie 365

 

Monday – Sunday:
8:00am – 8:00pm

 

Fiumicino Airport - T3 Departure Level: Punto Nel Mondo

 

Monday – Sunday:
7:00am – 9:00pm

 

Fiumicino Airport - T1 Arrival Level: Punto Nel Mondo

 

Monday – Sunday:
7:00am – 9:00pm

  • Genova


Stazione Genova Piazza Principe: Trenitalia Ticket Office


Monday – Sunday:
6:00am – 7:20pm

 

Stazione Genova Piazza Principe: Agenzie 365

 

Monday – Sunday:
8:00am – 8:00pm

 

Stazione Genova Brignole: Agenzie 365

 

Monday – Sunday:
8:00am – 8:00pm
 

  • Milan


Stazione Milano Centrale: Trenitalia Ticket Office
 

Monday – Sunday:
6:00am – 9:00pm

 

Milano Centrale: Agenzie 365
 

Monday – Sunday:
8:00am – 8:00pm

 

Milan City Centre
Via Ponte Seveso, 40: Lux Viaggi

 

Monday – Friday: 
9:00am – 1:00pm &
2:30pm – 6:30pm 

 

Saturday:
9:30am – 12:30pm
 

  • Naples

 

Stazione di Napoli Centrale: Trenitalia Ticket Office
 

Monday – Sunday:
6:15am – 9:00pm

 

Stazione di Napoli Centrale: Agenzie 365


Monday – Sunday:
8:00am – 8:00pm

  • Pisa


Stazione Pisa: Trenitalia Ticket Office
 

Monday – Sunday:
6:00am – 9:00pm
 

  • Rome


Stazione Roma Termini: Trenitalia Ticket Office


Monday – Sunday:
6:30:00am – 10:55pm
 

Stazione Roma Termini – Main Hall: Agenzie 365

 

Monday – Sunday:
8:00am – 8:00pm

 

Stazione Roma Termini – Track 24: Agenzie 365

 

Monday – Sunday:
8:00am – 8:00pm
 

  • Turin

 

Stazione Torino Porta Nuova: Trenitalia Ticket Office


Monday – Sunday:
8:00am – 8:00pm
 

  • Venice


Stazione Venezia Santa Lucia: Trenitalia Ticket Office


Monday – Sunday:
7:00am – 8:00pm

 

Stazione Venezia Santa Lucia: Agenzie 365

 

Monday – Sunday:
8:00am – 8:00pm

 

Stazione Venezia Mestre: Agenzie 365


Monday – Sunday:
8:00am – 8:00pm

 

Stazione Verona: Agenzie 365


Monday – Sunday:
8:00am – 8:00pm

Lithuania

  • Lithuania

 

        Vilnius Railway Station

        Monday – Sunday:

        6:00am – 8:00pm

Luxembourg

  • Luxembourg

 

Luxembourg Railway Station
 

Monday – Sunday: 6:00am – 8:00pm

Netherlands

  • Amsterdam

     

    Schiphol Airport Railway station:

    Monday – Friday: 6:00am – 9:00pm


    Saturday: 6:15am – 9:00pm

    Sunday: 6:45pm – 9:00pm

    Amsterdam Central Station:

    Monday – Sunday: 5:45am – 9:00pm

 

    Treinreiswinkel/Railtravelshop Amsterdam -              Singel 393, 1012 WN, Amsterdam

    Monday – Friday: 9:30am – 5:30pm

 

    Saturday: 10:00am – 5:00pm

    Closed on Sundays and public holidays

 

  • Leiden

     

    Treinreiswinkel/Railtravelshop Leiden -             Breestraat 57, 2311 CJ Leiden

 

    Monday - Friday: 9:30am – 5:30pm

 

    Saturday: 10:00am – 5:00pm

    Closed on Sundays and public holidays

Norway

  • Oslo

 

Oslo central station
 

Monday – Friday: 8:00am – 3:00pm

Portugal

  • Lisbon

 

Gare do Oriente

 

Monday – Sunday:

6:30am – 09:30pm

 

Lisboa Santa Apolónia


Monday –  Sunday:

6:30am – 09:30pm

 

Rossio railway station


Monday – Friday (except Public Holidays):
8:00am – 2:30pm & 3:30pm – 7:00pm

  • Porto 


Campanhã railway station


Monday – Sunday:
7:00am – 12:15pm 

1:15 pm – 8:00pm

9:00pm – 10:00pm
 

Portuguese aid offices offer support and the option to activate your Eurail Pass only. It is not possible to purchase and exchange Eurail Passes at Portuguese aid offices.

Romania

  • Bucharest

 

Bucharest North railway station
 

Monday – Sunday:
0:00am – 11:59pm
 

  • Brașov

 

Brașov railway station

 

Monday – Sunday:
0:00am - 11:59pm

Slovenia

  • Ljubljana

 

Ljubljana railway station
 

Monday – Friday:
8.00am – 3:00pm

Spain

  • Barcelona

 

Estación Barcelona-Sants
 

Monday – Friday (not Holidays): 10:00am – 2:00pm

3:30pm – 7:00pm

 

Estació de França
 

Monday – Friday (not Holidays): 9:00 am – 7:00pm
 

  • Madrid

 

Estación Madrid-Chamartín
 

Monday – Friday (not Holidays): 7:00am – 8:00pm

  • Seville

 

Estación Sevilla-Santa Justa 
 

Monday – Sunday: 8:00am – 8:00pm
 

  • Valencia

 

Estación Valencia-Joaquín Sorolla
 

Monday – Sunday: 9:30am – 8:30pm

Sweden

  • Stockholm

 

Stockholm Central station: Stockholm info

 

Monday – Sunday: 07:30am – 07:00pm 

Switzerland

  • Basel

 

Bahnhof Basel SBB

 

Monday – Sunday: 8:00am – 7:00pm

 

  • Bern


Bahnhof Bern

Monday – Friday: 6:45am – 9:00pm
 

Saturday – Sunday: 6:45am – 8:00pm
 

  • Geneva

 

Gare de Genève
 

Monday – Sunday: 8:00am – 7:00pm
 

 

Geneva Airport Train Station
 

Monday – Sunday: 7:30am – 8:00pm

  • Interlaken

 

Interlaken West Railway Station
 

Monday – Sunday: 9:00am – 6:00pm
 

  • Lucerne

 

Bahnhof SBB Luzern


Monday –  Sunday: 8:00am – 7:00pm

 

  • Zurich

 

Zürich Hauptbahnhof: Reisezentrum
 

Monday – Friday: 8:00am – 7:30pm

Saturday – Sunday: 8:00am – 6:30pm
 


SBB Reisezentrum Zürich Flughafen
 

Monday – Sunday: 7:00am – 7:00pm

German Rail Pass Aid Offices

Berlin

 

Reisezentrum Berlin Südkreuz

Mon-Fri: 06:00am – 10:00pm

Sat/Sun: 07:00am – 09:00pm

 

Reisezentrum Berlin Zoologischer Garten

Mon-Fri: 06:00am – 10:00pm

Sat/Sun: 07:00am – 09:00pm

 

Bonn

 

Reisezentrum Bonn Hbf

Mon-Fri: 06:30am - 09:00pm

Sat/Sun: 08:00am - 09:00pm

Cologne

 

Reisezentrum Köln/Bonn FLughafen Terminal 2

Mon-Fri: 08:30am – 08:00pm

Sat/Sun: 10:00am – 06:00pm

 

Nürnberg

 

Reisezentrum Nürnberg Hbf (Nuremberg)

Mon-Fri: 06:00am - 09:00pm

Sat: 08:00am - 06:00pm

Sun: 10:00am - 09:00pm

Italy

 

Milano

DB Vertrieb GmbH Via Napo Torriani, 29 20124 Milano

  • Mon-Fri: 09:00am – 06:00pm
  • Phone: 0039 02 6747 9578
  • info@dbitalia.it 

 

Verona

Stazione di Verona Porta Nuova Piazza XXV Aprile 37138 Verona

  • Mon-Sun: 08:15am - 05:30pm
 

Switzerland

 

Basel

Reisezentrum Basel Bad Bahnhof*

Mon-Fri: 06:50am – 08:00pm

Sat/Sun: 07:50am – 07:00pm