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    Eurail Aid Offices

    In case you need assistance with your Eurail Pass once you're in Europe, you can visit an international ticket office that's listed as a Eurail aid office. These offices are located at major train stations, and their staff will be able to help you with any Eurail related questions. If there is no aid office listed for the country where you travel, you can visit the international ticket window at larger stations. Unfortunately you can't reach the aid offices by phone.

     

    Please note that there is a different selection of Aid Offices for German Rail Pass holders. You can find them at the bottom of the page.

    Austria

    • Innsbruck

     

    Innsbruck Hauptbahnhof: ÖBB Lounge


    Monday – Friday: 5:45am – 9:40pm

    Saturday – Sunday: 6:15am – 9:40pm
     

    • Salzburg

     

    Salzburg Hauptbahnhof: ÖBB Lounge
     

    Monday – Friday: 5:45am – 10:00pm

    Saturday – Sunday: 6:30am – 10:00pm
     

    • Vienna

     

    Wien Hauptbahnhof: ÖBB Lounge

     

    Monday – Sunday: 6:00am – 11:30pm

    Belgium

    • Brussels

     

    Gare de Bruxelles-Midi: Departure Today Zone
     

    Monday – Sunday: 6:00am – 9:00pm

    Bosnia-Herzegovina

    • Banja Luka

     

    Banja Luka Central Railway Station
     

    Monday – Sunday:
    5:30am – 10:00pm

     

    • Sarajevo

     

    Sarajevo Railway Station

     

    Monday – Sunday:
    06:00am – 06:00pm

    Bulgaria

    • Sofia

     

    Sofia Central Railway Station: International ticket office


    Monday – Sunday:
    7:30am – 7:00pm 

    Croatia

    • Zagreb

     

    Zagreb Glavi kolodvor (main railway station)


    Monday – Sunday:
    6:00am – 9:00pm

    Czech Republic

    • Prague

     

    Praha hlavní nádrazí: International booking offices


    Monday – Sunday:
    03:20am – 05:45am;

    06:00am – 10:30am;

    11:00am – 2:15pm

    2:30pm – 5:00pm;

    5:15pm – 8:00pm;

    8:30pm– 00:30am

    Denmark

    • Copenhagen

     

    København H (Copenhagen Central Station)


    Monday – Friday:
    7:00am – 8:00pm

    Saturday – Sunday:

    8:00am –  6:00pm

    Finland

    • Helsinki

     

    Railway station Helsinki


    Monday – Friday:
    07:30am – 07:00pm

    Saturday:

    10:00am – 05:00pm

    Sunday:

    12:00am – 06:00pm 

     

    France

    • Marseille

     

    Gare de Marseille Saint-Charles

     

    Monday – Sunday: 06:00am – 08:00pm

     

    • Nice

     

    Thello Boutique Nice

    12 avenue Thiers 

     

    Monday - Saturday: 07:30am - 06:30pm

     

    This boutique will close at the end of the year.

    • Paris

     

    Thello Boutique Paris

    12 place Louis Armand hall1 Tour l’Horloge

     

    Monday - Saturday: 10:00am - 07:30pm

     

    This boutique is temporarily closed.

    Germany

    • Berlin

     

    Berlin Hauptbahnhof: Reisezentrum
     

    Monday – Saturday:
    7:00am – 10:00pm


    Sunday:
    8:00am – 10:00pm


    Berlin Hauptbahnhof Reisezentrum: EurAide (counter 12)


    Monday – Friday:
    11:00am – 06:30pm
    (in summer extended hours)

    Closed January and February
     

    • Cologne

     

    Köln Hauptbahnhof: Reisezentrum
     

    Monday – Friday:
    6:00am – 10:00pm


    Saturday – Sunday:
    7:00am – 9:00pm
     

    • Dresden

     

    Dresden Hauptbahnhof: Reisezentrum


    Monday – Friday:
    6:00am – 9:00pm

    Saturday – Sunday:
    7:00am – 9:00pm
     

    • Düsseldorf

     

    Düsseldorf Hauptbahnhof: Reisezentrum
     

    Monday – Friday:
    6:00am – 10:00pm


    Saturday - Sunday:
    7:00am – 10:00pm

    • Frankfurt

     

    Frankfurt Hauptbahnhof: Reisezentrum


    Monday – Friday:
    6:00am – 10:00pm
    (January – March: 7:00am – 9:00pm)

    Saturday:
    7:00am – 8:00pm

    Sunday:
    8:00am – 9:00pm

    January-March:
    7:00am – 9:00pm


    Reisezentrum Frankfurt Flughafen Fernbahnhof (Frankfurt Airport long-distance train station)


    Monday – Sunday:
    6:00am – 9:00pm

     

        Reisezentrum Frankfurt            Flughafen Regiobahnhof 

        (Frankfurt Airport regional train        station)

     

        Monday-Sunday:

        06:00am - 09:00pm

     

    • Hamburg


    Hamburg Hauptbahnhof: Reisezentrum
     

    Monday – Friday:
    6:00am – 9:00pm


    Saturday – Sunday:
    8:00am – 8:15pm
     

    • Hannover


    Hannover Hauptbahnhof: Reisezentrum


    Monday – Friday:
    6:00am – 9:00pm

    Saturday:
    7:00am – 9:00pm


    Sunday:
    8:00am – 9:00pm

    • Heidelberg
       

    Heidelberg Hauptbahnof: Reisezentrum


    Monday – Friday:
    8:00am – 7:00pm


    Saturday – Sunday:
    10:00am – 6:00pm
     

    • Leipzig


    Leipzig Hauptbahnhof: Reisezentrum


    Monday – Sunday:
    8:00am – 8:00pm

     

    • Munich

     

    München Hauptbahnhof: Reisezentrum


    Monday – Sunday:
    7:00am – 9:00pm

     

    München Hauptbahnhof Reisezentrum: EurAide
     

    Monday – Friday:
    10:00am – 6:00pm
    (in summer extended hours)

    January and Febuary

    Monday – Friday:

    08:30am – 01:00pm

     

    Reisezentrum Munich Airport (Terminal 1)
     

    Monday – Friday:
    7:30am – 9:00pm

    Saturday – Sunday:
    8:30am – 6:30pm
     

    • Stuttgart

     

    Stuttgart Hauptbahnhof: Reisezentrum

     

    Monday – Friday:
    6.00am – 10:00pm


    Saturday – Sunday:
    7:00am – 10:00pm

    Greece

    • Athens
       

    Athens Central Station: International tickets window

     

    Monday – Friday:
    8:00am – 4:00pm

    Hungary

    • Budapest

     

    Keleti Railway Station, next to platform 9: Business lounge
     

    Monday – Sunday:
    6:00am – 9.15pm 

    Ireland

    • Dublin
       

    Connolly Station, Dublin 1: Irish Rail Customer Information Centre
     

    Monday – Friday: 9:00am – 5:00pm

    • Belfast
       

    Europa Bus Centre, Great Victoria Street, Belfast: NIR Travel


    Monday – Friday: 9:00am – 5:00pm

    Saturday: 9:00am – 12:30pm  

    Italy

    • Bari

     

    Stazione Bari Centrale: Trenitalia Ticket Office


    Monday – Sunday:
    7:30am – 8:00pm

     

    • Bologna


    Stazione Bologna Centrale: Trenitalia Ticket Office


    Monday – Sunday:
    7:00am – 7:30pm

     

    Stazione Bologna Centrale:  Agenzie 365

     

    Monday – Friday:

    9:00am – 5:00pm

     

    • Bolzano

     

    Stazione Bolzano: Agenzie 365
     

    Monday – Sunday:
    8:00am – 8:00pm
     

    • Florence

     

    Stazione Firenze SMN: Trenitalia Ticket Office


    Monday – Sunday:
    7:00am – 8:00pm
     

    Stazione Firenze Santa Maria Novella  – Ticketing Hall: Agenzie 365

     

    Monday – Sunday:
    8:00am – 8:00pm
     

    • Fiumicino Airport

     

    Fiumicino Aeroporto railway station: Agenzie 365

     

    Monday – Sunday:
    8:00am – 8:00pm

     

    Fiumicino Airport - T3 Departure Level: Punto Nel Mondo

     

    Monday – Sunday:
    7:00am – 9:00pm

     

    Fiumicino Airport - T1 Arrival Level: Punto Nel Mondo

     

    Monday – Sunday:
    7:00am – 9:00pm

    • Genova


    Stazione Genova Piazza Principe: Trenitalia Ticket Office


    Monday – Sunday:
    6:00am – 7:20pm

     

    Stazione Genova Piazza Principe: Agenzie 365

     

    Monday – Sunday:
    8:00am – 8:00pm

     

    Stazione Genova Brignole: Agenzie 365

     

    Monday – Sunday:
    8:00am – 8:00pm
     

    • Milan


    Stazione Milano Centrale: Trenitalia Ticket Office
     

    Monday – Sunday:
    6:00am – 9:00pm

     

    Milano Centrale: Agenzie 365
     

    Monday – Sunday:
    8:00am – 8:00pm

     

    Milan City Centre
    Via Ponte Seveso, 40: Lux Viaggi

     

    Monday – Friday: 
    9:00am – 1:00pm &
    2:30pm – 6:30pm 

     

    Saturday:
    9:30am – 12:30pm
     

    • Naples

     

    Stazione di Napoli Centrale: Trenitalia Ticket Office
     

    Monday – Sunday:
    6:15am – 9:00pm

     

    Stazione di Napoli Centrale: Agenzie 365


    Monday – Sunday:
    8:00am – 8:00pm

    • Pisa


    Stazione Pisa: Trenitalia Ticket Office
     

    Monday – Sunday:
    6:00am – 9:00pm
     

    • Rome


    Stazione Roma Termini: Trenitalia Ticket Office


    Monday – Sunday:
    6:30:00am – 10:55pm
     

    Stazione Roma Termini – Main Hall: Agenzie 365

     

    Monday – Sunday:
    8:00am – 8:00pm

     

    Stazione Roma Termini – Track 24: Agenzie 365

     

    Monday – Sunday:
    8:00am – 8:00pm
     

    • Turin

     

    Stazione Torino Porta Nuova: Trenitalia Ticket Office


    Monday – Sunday:
    8:00am – 8:00pm
     

    • Venice


    Stazione Venezia Santa Lucia: Trenitalia Ticket Office


    Monday – Sunday:
    7:00am – 8:00pm

     

    Stazione Venezia Santa Lucia: Agenzie 365

     

    Monday – Sunday:
    8:00am – 8:00pm

     

    Stazione Venezia Mestre: Agenzie 365


    Monday – Sunday:
    8:00am – 8:00pm

     

    Stazione Verona: Agenzie 365


    Monday – Sunday:
    8:00am – 8:00pm

    Lithuania

    • Lithuania

     

            Vilnius Railway Station

            Monday – Sunday:

            6:00am – 8:00pm

    Luxembourg

    • Luxembourg

     

    Luxembourg Railway Station
     

    Monday – Sunday: 6:00am – 8:00pm

    Netherlands

    • Amsterdam

       

        Schiphol Airport Railway station:

        Monday – Friday: 6:00am – 9:00pm


        Saturday: 6:15am – 9:00pm

        Sunday: 6:45pm – 9:00pm

        Amsterdam Central Station:

        Monday – Sunday: 5:45am – 9:00pm

     

        Treinreiswinkel/Railtravelshop Amsterdam -              Singel 393, 1012 WN, Amsterdam

        Monday – Friday: 9:30am – 5:30pm

     

        Saturday: 10:00am – 5:00pm

        Closed on Sundays and public holidays

     

    • Leiden

       

        Treinreiswinkel/Railtravelshop Leiden -             Breestraat 57, 2311 CJ Leiden

     

        Monday - Friday: 9:30am – 5:30pm

     

        Saturday: 10:00am – 5:00pm

        Closed on Sundays and public holidays

    Norway

    • Oslo

     

    Oslo central station
     

    Monday – Friday: 8:00am – 3:00pm

    Portugal

    • Lisbon

     

    Gare do Oriente

     

    Monday – Sunday:

    6:30am – 09:30pm

     

    Lisboa Santa Apolónia


    Monday –  Sunday:

    6:30am – 09:30pm

     

    Rossio railway station


    Monday – Friday (except Public Holidays):
    8:00am – 2:30pm & 3:30pm – 7:00pm

    • Porto 


    Campanhã railway station


    Monday – Sunday:
    7:00am – 12:15pm 

    1:15 pm – 8:00pm

    9:00pm – 10:00pm
     

    Portuguese aid offices offer support and the option to activate your Eurail Pass only. It is not possible to purchase and exchange Eurail Passes at Portuguese aid offices.

    Romania

    • Bucharest

     

    Bucharest North railway station
     

    Monday – Sunday:
    0:00am – 11:59pm
     

    • Brașov

     

    Brașov railway station

     

    Monday – Sunday:
    0:00am - 11:59pm

    Slovenia

    • Ljubljana

     

    Ljubljana railway station
     

    Monday – Friday:
    8.00am – 3:00pm

    Spain

    • Barcelona

     

    Estación Barcelona-Sants
     

    Monday – Friday (not Holidays): 10:00am – 2:00pm

    3:30pm – 7:00pm

     

    Estació de França
     

    Monday – Friday (not Holidays): 9:00 am – 7:00pm
     

    • Madrid

     

    Estación Madrid-Chamartín
     

    Monday – Friday (not Holidays): 7:00am – 8:00pm

    • Seville

     

    Estación Sevilla-Santa Justa 
     

    Monday – Sunday: 8:00am – 8:00pm
     

    • Valencia

     

    Estación Valencia-Joaquín Sorolla
     

    Monday – Sunday: 9:30am – 8:30pm

    Sweden

    • Stockholm

     

    Stockholm Central station: Stockholm info

     

    Monday – Sunday: 07:30am – 07:00pm 

    Switzerland

    • Basel

     

    Bahnhof Basel SBB

     

    Monday – Sunday: 8:00am – 7:00pm

     

    • Bern


    Bahnhof Bern

    Monday – Friday: 6:45am – 9:00pm
     

    Saturday – Sunday: 6:45am – 8:00pm
     

    • Geneva

     

    Gare de Genève
     

    Monday – Sunday: 8:00am – 7:00pm
     

     

    Geneva Airport Train Station
     

    Monday – Sunday: 7:30am – 8:00pm

    • Interlaken

     

    Interlaken West Railway Station
     

    Monday – Sunday: 9:00am – 6:00pm
     

    • Lucerne

     

    Bahnhof SBB Luzern


    Monday –  Sunday: 8:00am – 7:00pm

     

    • Zurich

     

    Zürich Hauptbahnhof: Reisezentrum
     

    Monday – Friday: 8:00am – 7:30pm

    Saturday – Sunday: 8:00am – 6:30pm
     


    SBB Reisezentrum Zürich Flughafen
     

    Monday – Sunday: 7:00am – 7:00pm

    German Rail Pass Aid Offices

    Berlin

     

    Reisezentrum Berlin Südkreuz

    Mon-Fri: 06:00am – 10:00pm

    Sat/Sun: 07:00am – 09:00pm

     

    Reisezentrum Berlin Zoologischer Garten

    Mon-Fri: 06:00am – 10:00pm

    Sat/Sun: 07:00am – 09:00pm

     

    Bonn

     

    Reisezentrum Bonn Hbf

    Mon-Fri: 06:30am - 09:00pm

    Sat/Sun: 08:00am - 09:00pm

    Cologne

     

    Reisezentrum Köln/Bonn FLughafen Terminal 2

    Mon-Fri: 08:30am – 08:00pm

    Sat/Sun: 10:00am – 06:00pm

     

    Nürnberg

     

    Reisezentrum Nürnberg Hbf (Nuremberg)

    Mon-Fri: 06:00am - 09:00pm

    Sat: 08:00am - 06:00pm

    Sun: 10:00am - 09:00pm

    Italy

     

    Milano

    DB Vertrieb GmbH Via Napo Torriani, 29 20124 Milano

    • Mon-Fri: 09:00am – 06:00pm
    • Phone: 0039 02 6747 9578
    • info@dbitalia.it 

     

    Verona

    Stazione di Verona Porta Nuova Piazza XXV Aprile 37138 Verona

    • Mon-Sun: 08:15am - 05:30pm
     

    Switzerland

     

    Basel

    Reisezentrum Basel Bad Bahnhof*

    Mon-Fri: 06:50am – 08:00pm

    Sat/Sun: 07:50am – 07:00pm