Refunds and exchanges
Return Policy; Refunds and Exchanges
Refunds and exchanges for standard, non-promotional Rail Passes, purchased on this website, can be granted if they are returned to us unused, not yet activated and within one year from the issue date printed indicated on the Pass. Refunds for pre-activated Passes, for which a start date was chosen during the order process, can be granted if they are returned to us unused and before the first day of validity. Partially used Passes or Passes returned on or after the first day of validity are non-refundable and non-exchangeable.
Refunds and exchanges for standard, non-promotional Mobile Passes, purchased on this website, can be granted if requested (via your account in our website) within one year from the issue date(provided the Pass is unused).
In the case of Reservation Tickets, refunds are always subject to the policy of the relevant Railway Company.
Please read the information below to learn more.