Your Eurail paper Pass protection plan
As exciting and wonderful traveling may be, at Eurail we understand that sometimes it can be a hassle too. In the unfortunate event your Eurail paper Pass gets lost or stolen during your trip, Eurail Pass Protection has got you covered.
How does Eurail Pass Protection work?
Let’s say you have a Global Pass that allows you to travel 7 days within 1 month. Your start date is the 1st of October and your end date is the 31st of October. You lose your paper Pass on the 10th of October. Thankfully, you purchased Eurail Pass Protection when you booked your Eurail Pass.
You file a police report on the 11th of October and you continue your journey by buying separate train tickets. Once you’ve returned home safe and sound, you fill in the Eurail Pass Protection form and you send it to us together with the police report and the train tickets you bought to continue traveling.
After we’ve verified all the documents, we will calculate the remaining amount on your Pass. The specific Eurail Pass cost 456 euros and was valid for 31 days. The Pass was already used for 11 days, which equals 35 percent of the journey. We're going to cover the costs for the remaining 65 percent, which equals 294 euros.
Please note this is a maximum. So in this case, if you spent 300 euros on replacement tickets, we will transfer 294 euros to your bank account. If you spent 200 euros, we will transfer 200 euros. It’s that simple.
Good to know for families
If you're traveling with children and purchased the Eurail Pass Protection for your Adult Pass, they will also be covered. This way, if you lose all passes, you can get a refund for all replacement train tickets.
How to get Pass Protection
When ordering your Eurail paper Pass, simply tick the Pass Protection box in the checkout.
What to do if your Eurail Pass has been lost or stolen
During your trip
File a police report within 24 hours of loss. The report must include the same name as printed on the Eurail Pass and must clearly state that the Eurail Pass is lost or stolen.
Continue your trip with replacement rail tickets or a rail Pass to a maximum value as specified in the terms and conditions of the Pass Protection below on this page.
Be sure to save all your train tickets.
Eurail paper Passes are non-replaceable. If your Pass gets stolen or lost, you will need to buy costly replacement tickets to continue your trip. From the day your Pass was lost or stolen, Pass Protection covers the extra costs up to the remaining value of the Pass.
Terms and Conditions
With Pass Protection, you can cover the remaining value of your lost or stolen Eurail Pass. Please read the Terms and Conditions below carefully, so you're aware of the rules concerning Pass Protection.
- Pass Protection Terms and Conditions (click to open)
1 General description of Pass Coverage
1.1 Pass Protection covers the Loss of Eurail Passes by the Traveller during the Effective Period of coverage for a Maximum Coverage Amount.
1.2 Loss means the accidental loss or theft of the Eurail Pass.
1.3 The Effective Period of coverage is the period from the moment the pass is received by the customer until the end of the period of validity of the Eurail Pass, as indicated on the Eurail Pass. Programme agreements only apply to loss sustained during the effective period.
1.4 The Maximum Coverage Amount shall be the lesser of; the cost of replacement rail tickets bought or the unused portion of the Eurail Pass, calculated as the total remaining validity time on the Eurail Pass as a portion of the total validity time as printed on the Pass.
1.5 The amount paid for the shipping service and the Pass Protection is not covered by this policy.
2 What to do in case of loss or theft
2.1 If your Pass is lost or stolen, make sure you report the theft of the pass to the local police within 24 hours and make sure you obtain a police report. This police report will be an important document when filing a claim.
2.2 The Loss Date shall be the date on which the Pass Holder first became aware of the loss of the rail pass as mentioned in the police report.
2.3 Purchase a new rail pass or new rail tickets for the remaining days of travel. Please note that there is a Maximum Coverage Amount applicable, based on the amount of remaining days of your trip during the Effective Period on the Loss Date (as defined in section 1).
3 How and when to make a claim
3.1 You can submit your claim online within 31 days of the latest validity date as printed on the Eurail Pass.
3.2 To make a claim, you should fill in the online Pass Coverage claim form, which can be found under My Account.
3.3 While filling the Pass Protection claim form, you should upload the following documents:
√ obtained police report with clearly marked claim date
√ purchased replacement passes/tickets
3.4 We will get in touch by email if we are missing any of the required details.
3.5 Any fees you have to pay for getting evidence of your claim will not be covered by this insurance as it is your responsibility to support your claim.
4 Payment of claims
4.1 Only valid claims will be paid out.
4.2 The following claims will be deemed invalid:
→ Claims which were sent in later than 31 days after the latest validity date as printed on the Eurail Pass.
→ All claims which are not accompanied by a completely filled out claim form, including all the proofs as indicated in section 3.3.
→ Claims which are not a result of loss or theft of the Pass by the Traveller, but of one of the following:
1. Loss when Pass was not in clients‘ actual possession at the time of loss.
2. Delay, detention, or confiscation of the Pass by railway officers, officials, police or other security officers.
3. Any dishonest, fraudulent or criminal act by the Pass Holder.
4. War, invasion, hostilities, (whether war be declared or not), civil war, rebellion, revolution, insurrection of military or usurped power.
5. Terrorist acts, act of foreign enemy, acts of god, flight cancellations, strikes.
6. Damage of the Pass due to wear and tear, gradual deterioration, vermin, or inherent vice.
4.3 Claims will be refunded to the same credit card (or other payment method, where relevant) with which the original Pass was booked.
4.4 Claims will be paid out in the currency in which the original Pass was purchased. The Eurail Claims Department will use the exchange rates of De Nederlandsche Bank to determine the value of the replacement rail tickets at the time of purchase.
4.5 You will be notified of receipt of your claim by the Eurail Claims Department within 5 business days of receipt.
4.6 The Eurail Claims Department will assess the validity of your claim. Decisions of the Eurail Claims Department will be binding and final.
4.7 Within 1 month after confirmation of receipt, you will receive the result of the assessment of the validity of your claim and the height of the payment, if any.
4.8 Valid claims will be paid within 1 business day after you have been notified of the Claim assessment by Eurail. It can take many business days for the money to be returned to your account, depending on the method of payment.
4.9 If any claims made under this program are covered by any other valid and collectable insurance or indemnity, we will only pay the difference between the amount paid under the other policy and the total amount which would otherwise be payable under this program.
5 Conditions and applicable law
5.1 The Pass Holder is responsible for the safety, security and supervision of the Eurail Pass.
5.2 No legal action may be brought to recover on this program within 60 days after a claim has been submitted as required herein, and no such legal action may be brought after one year from the requirement time for a claim to be filed.
5.3 Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law.
5.4 Pass Holder agrees to amend to Dutch Law.
5.5 Eurail is free to revise or terminate this program at sole discretion at anytime, with or without notice. In case of termination, only Passes issued prior to the date of termination will be covered for orders for which Pass Coverage was purchased.