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Coronavirus (COVID-19) - For the latest updates and travel information, please visit our Coronavirus Information Center.

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Coronavirus (COVID-19) update

Updated May 1, 2020

 

We care deeply about the health and safety of our customers and want to support all travelers who are using a Pass, or are planning to travel with one of our Passes. We strongly believe that health is more important than mobility.

 

During this time of uncertainty, we recommend that you follow the advice of your country’s national government and avoid all non-essential travel in Europe right now.

 

To support our travelers in adjusting their plans, we have expanded our exchange and refund policies and extended our travel validities. Our customer service team is doing their very best to respond to your questions in a timely manner, and we thank you in advance for your patience. Our first priority is ensuring that customers currently traveling with a Pass are safe and supported, so please take this into consideration when you contact our team. We will continue to assess and update our policies regarding our Passes as needed.

 

Information for customers currently traveling with a Pass

 

If you were travelling at the time of the outbreak of coronavirus in Europe, you can get a refund for the travel days you haven't used yet. Please contact our customer service to request your partial refund.

 

Important information: your Pass and Travel Diary are required when you want to request a partial refund. Please keep them safe as a refund is not possible without them.

Information for customers who have purchased a Pass, but have not yet traveled

 

Postponing your trip

 

If you haven't used your Pass yet, you can exchange it for travel at a later stage. 

 

There are no immediate steps you must take to claim your Pass exchange. When you are certain of your new travel plans, get in touch with our customer service team to arrange your Pass exchange. If you purchased Pass protection with your original order, this will be included with your replacement Pass.

 

Important information: Your Pass and Travel Diary are required when you exchange your Pass for showing your Pass is indeed unused. Please keep them safe as an exchange is not possible without them.

 

If you are not sure whether you will need to postpone your trip, you can assess the situation at a later time and this policy will still apply to you.

Cancelling your trip

 

If you haven't used your Pass yet, you can request a full refund.

 

To be eligible for a full refund, your Pass has to be unused. It doesn't matter if your first day of validity has already passed. Contact our customer service to request your refund.

 

Important information: Your Pass and Travel Diary are required when you want to request a full refund. Please keep them safe as a refund is not possible without them.

 

Usually we would charge a 15% cancellation fee, however, due to the circumstances we have decided to waive that fee for all cancellations.

Travel disruptions

Austria: no international trains to Italy, Slovenia, Slovakia, Poland, Germany and Czech Republic

All international rail services from Austria to Poland, Slovenia, Germany, Czech Republic, Slovakia and Italy have been suspended.

 

Only the domestic part of some of the international routes will be served. Please check the website of ÖBB (in German) for all relevant information.

Belgium: very limited transport to the Netherlands, no trains to France, 2 daily trains to London (UK)

All citizens from Belgium are being asked to stay inside, unless they have a valid reason to go outside. Non-essential travel to Belgium is forbidden at the moment.

 

It's not possible to travel to France (by train) at this moment. Travel to the Netherlands is limited:

  • There are limited trains between Roosendaal (Netherlands) and Antwerp (Belgium).
  • IC Brussel trains go once per hour between Rotterdam Centraal (Netherlands) and Antwerp (Belgium)

 

Eurostar still runs 2 trains per day to London (UK) from Brussels (Belgium):

  • Morning departure: 08.52 
  • Afternoon departure: 14:52 uur

 

You can only use the trains if you have a valid reason, which has resulted in changes in the schedule for trains in Belgium. Please check the website of SNCB for the full update.

Bulgaria: no international trains to Serbia, Greece, Romania and Turkey

Train travel within Bulgaria has not been restricted, but the country has declared a state of emergency. Further measures will probably be taken soon.

 

From March 17 the following international trains will be cancelled:

  • Sofia - Belgrade - Sofia
  • Vidin - Craiova - Vidin

 

From March 17 the following international trains will run, but only the domestic part of the route:

  • Sofia - Thessaloniki - Sofia (this one still goes till Kulata, last stop in Bulgaria)
  • Sofia - Bucharest - Sofia (this one still goes to Ruse, last stop in Bulgaria)
  • Sofia - Istanbul - Sofia (this one still goes to Svilengrad, last stop in Bulgaria)

 

Please check the website of the Bulgarian Railways for all relevant information.

Croatia: no international trains

From March 17 there will be no more international trains from Croatia to Slovenia, Austria, Germany, Switzerland, Serbia and Hungary.

 

Within Croatia there will be no trains between:

  • Zagreb and Pozega
  • Zagreb and Daruvar

 

Please check the website of the Croatian Railways for all relevant information.

Czech Republic: no international trains, limited domestic trains

From 13 March, 07:00, all international rail services from the Czech Republic to Germany, Austria, Slovakia and Poland will be suspended until further notice. Only the domestic part of the routes will be served.

 

Domestic trains in Czech Republic have been greatly reduced. Please check the website of the Czech Railways for all relevant information. 

Denmark: limited international traffic

Denmark has closed its borders and will suspended all direct international trains to Germany from Monday, March 16. There will be one train per hour to Malmö Central Station (Sweden). The regional train to Flensburg (Germany) will keep running during this period. Please be prepared for delays.

 

At this point it's not possible for foreigners to enter Denmark without a valid reason. This will last until at least April 13.

 

Please check the website of the Danish Railways for all relevant information.

Estonia: reduced timetable

Due to lack of demand the schedule for trains in Estonia has been reduced. 

 

Please check the website of Elron for all relevant information.

Finland: reduced schedule for domestic trains

Due to coronavirus VR had to change their schedule, some long-distance and commuter trains have been cancelled.

 

Please check the website of the Finnish Railways (in Finnish) for all relevant information.

France: lockdown

France is locked down from 17 March for at least 15 days. At this moment it's not possible to travel within or to France. Only citizens and residents will be accepted at the borders. 

 

The closing of borders will affect trains like Eurostar and Thalys. Travel is only permitted if you have a valid reason or if you're returning to your home country or country of residence.

 

Thalys has reduced the number of trains because of the decrease in demand. There will be no direct trains to Amsterdam from Paris from 31 March until 30 April. 

 

All Thello trains are cancelled until April 3.

  • No night trains from from Paris - Venice and vice versa
  • No day trains from Marseille - Milano and vice versa

 

Please check the website of Thello for all relevant information. 

Germany: only limited trains to the Netherlands

All rail services from Germany to

  • Austria 
  • Switzerland 
  • Italy 
  • Denmark
  • Czech Republic
  • Poland
  • France (from March 20)

are cancelled until further notice (at least until April 3).

 

There are ICE trains going to the Netherlands:

  • ICE 220 / 250 from Frankfurt Hbf to Amsterdam
  • ICE 126 / 156 from Frankfurt Hbf to Amsterdam
  • ICE 124 / 154 from Frankfurt Hbf to Amsterdam
  • ICE 104 / 254 from Basel to Amsterdam

 

All IC Berlin trains from March 23 (between Berlin and Amsterdam) have been cancelled until further notice.

 

Nigh trains:

  • The ÖBB Nightjet trains from Munich to Venice, Milan and Rome will now end or start in Villach (Austria)
  • All other ÖBB Nightjet trains leaving from Germany are cancelled on the entire route

 

Please check the website of Deutsche Bahn (in German) for all relevant information.

Great Britain: only essential domestic travel allowed, revised timetables, limited trains to Belgium

Eurostar has revised their timetable from March 19 due to lack of demand and the situation in France. A number of trains have been cancelled and only essential travel to mainland Europe is allowed at this point. 

 

The UK government has requested people to stay at home, trains are only to be used for people who have important/vital jobs. This has resulted in revised timetables all over the country.

 

Check the website of National Rail (or the specific railway company you're travelling with) for all relevant information.

Greece: some domestic trains cancelled

Unnecessary travel in Greece is restricted. To help with that, the Greek Railways have suspended regional and suburban trains on multiple routes.

 

Please check the website of Trainose for all relevant information.

Hungary: no international trains to surrounding countries, except for Austria

At this moment it's not possible to travel to Slovakia, Slovenia, Switzerland, Croatia, Czech Republic, Poland, Romania, Serbia and also Germany by international train from Hungary. Trains from Hungary to these countries have been affected by the closure of borders.

 

For now it's still possible to travel to Austria (with extra border control).

 

It's not possible to enter Hungary as a tourist at this point, only citizend and permanent residents will be allowed at the border.

 

Please check the website of the Hungarian Railways for more relevant information.

Ireland: normal rail traffic

Irish Rail is running their normal schedule for now, with a few cancelled Enterprise Services.

 

Please check the website of Irish Rail for all relevant information.

Italy: lockdown

Italy is currently locked down. Everyone is requested to stay inside, it's not possible to travel to or in this country at the moment.

Latvia

Domestic train traffic hasn't been reduced yet in Latvia.

Lithuania: no international trains to Poland and Latvia

The Lithuanian railways have taken the followig measures from March 16:

  • No international trains leaving from Lithuania to Bialystok (Poland). These are cancelled until further notice.
  • Trains to Daugavpils (Latvia) will not cross the border to Latvia. The last stop will be Turmantas (Lithuania), a small border town.

 

Please check the website of the Lithuanian Railways (in Lithuanian) for all relevant information.

Luxembourg: reduced domestic train travel, no international trains

CFL (Luxembourg railways) has greatly reduced their timetable. Please check the website of CFL for all relevant information regarding cancelled trains.

 

The TGV to Paris has been cancelled from March 20 until further notice.

Montenegro: no international and domestic trains

From March 18 all international and domestic traffic has been suspended.

 

Please check the website of ZCG for more information.

Netherlands: restricted train travel

Citizens in the Netherlands are urged to stay inside, public transport companies have adjusted their schedules to this measure.

 

Domestic trains:

From March 19 there are max 2 Sprinter trains per station, per hour, see the NS website for more information. Local public transport (bus, tram, metro) has been limited as well.

 

IC Berlin trains have been cancelled, other ICE trains from Amsterdam to Germany are going, but on a restricted schedule. Trains mentioned below are running:

  • ICE 105 / 255 from Amsterdam to Basel
  • ICE 125 / 155 from Amsterdam to Frankfurt Hbf
  • ICE 127 / 157 from Amsterdam to Frankfurt Hbf
  • ICE 221 / 251 from Amsterdam to Frankfurt Hbf

 

Trains to Belgium have been limited:

  • No trains from Maastricht to Luik/Liège
  • Limited trains from Roosendaal to Antwerp
  • IC Brussels only travels between Rotterdam Centraal and Antwerp

 

At the moment there are no direct Eurostar trains to London from Amsterdam. There are 2 daily trains leaving from Brussels until further notice.

North Macedonia:

Please check the website of the Macedonian Railways for all relevant information.

Norway: limited domestic trains, no international traffic

The Norwegian railways, VY, have limited the amount of trains that will be running per day. This will affect the following routes:

  • From 17 March there will be fewer rush-hour departures in eastern Norway. Several commuter trains will only depart every half an hour.
  • From 18 March there will be fewer departures between Stjørdal and Trondheim. Also, one early morning departure from Oppdal to Trondheim is cancelled
  • There are no more trains between Trondheim and Storlien. Only departures in the afternoon and evening will be replaced by busses.

 

Please check the website of VY for all relevant information.

Poland: no international trains

Poland has suspended all international rail travel until further notice. Please check the website of the Polish Railways for all relevant information.

Portugal: no international trains

Because of the lockdown of Spain and France, no international trains between Portugal, Spain and France are able to continue. From March 17 the international (night) trains on the following routes are cancelled until further notice:

  • Lisbon- Hendaye (France)
  • Lisbon – Madrid (Spain)
  • Porto – Vigo (Spain)

 

Please check the website of Comboios Portugal for all relevant information.

 

Romania: no international trains to Hungary, Serbia and Bulgaria

All international trains from Romania to Hungary, Serbia and Bulgaria have been suspended until further notice. Domestic train travel has been limited.

 

Please check the website of the Romanian Railways for all relevant information. 

Serbia: no international trains

Serbia has closed its borders on the night of March 15. All international trains to and from Serbia have been suspended until further notice.

Slovakia: no international trains

From 13 March, 07:00, all international rail services from Slovakia will be suspended until further notice. Trains will run the domestic part of the routes instead.

 

From March 18 all domestic IC trains have been cancelled.

 

Please check the website of the Slovak Railways for all relevant information 

Slovenia: international and domestic rail traffic halted

All domestic and international trains have been cancelled from March 16 until further notice. Please check the website of the Slovenian Railways for more information.

Spain: lockdown

Spain is currently locked down. Everyone is requested to stay inside (you can get a fine if you're outside without a valid reason), it's not possible to travel to or in this country at the moment. Hotels and campsites have to be closed within a week.

 

Please check the website of Renfe for all relevant information.

Sweden: restricted domestic and international travel

Sweden has made adjustments in their domestic schedule, with little trains running throughout the day. Check the traffic information on their website to see what routes and trains have been affected. 

 

All trains to Oslo (Norway) have been cancelled until further notice, there will be one train per hour to Copenhagen (Denmark)

 

Please check the website of the Swedish Railways for all relevant information.

Switzerland: no international trains, domestic trains on restricted schedule
There are no international trains running to or from Switzerland at this moment:
  • No international trains are running, they will go to the border and from there return to the place of departure.
  • All night trains have been cancelled.
  • Tourist trains (for example on scenic routes) are cancelled.

 

Domestic trains will be greatly reduced from March 19, there will only be a very basic schedule available. This schedule will be used until at least April 26. SBB is expecting some disruptions in the coming days. Please check the website of SBB (in German) for this and all other information. 

Turkey: no international trains

The Sofia (Bulgaria) - Istanbul (Turkey) Express will not be running until further notice. The train will only run on the domestic part of the route, so until the border of Bulgaria, before returning to Sofia. 

 

The borders with Bulgaria and Greece are closed.