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Coronavirus (COVID-19) - For the latest updates and travel information, please visit our Coronavirus Information Center.

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Support

Coronavirus (COVID-19) Update

 

Please note that our Customer Service is currently responding to a high volume of contacts regarding coronavirus. We care about the health and safety of each of our customers and want to support all travelers who are using German Rail Passes, however there may be a slower than usual response time. The highest priority will be given to customers who are currently traveling with a German Rail Pass.

 

Before contacting us, please check here for all the latest updates on coronavirus.

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Frequently asked questions

Choosing a pass

Get answers on how to choose the right pass for your trip.
Travel days | Twin Pass | Validity | More...

 

Using your pass

Learn about the specifics of your German Rail Pass and how to use it.
Validity | International trains | Reservations | More...

 

Orders and refunds

Get your order status, account details or learn more about our return policy.
Order status | Refund | Other passes | More...

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Login details can be found in your order confirmation email.